Flor de Líz Pérez Morales.
Surely almost everyone has occurred, such as customers, which in any commercial enterprise, bank, or at least a public institution is regrettable treatment. It happened on two consecutive occasions Martha, a friend. The first to Walmart and the other at Banco Santander. Name any institution does not matter because the anti-consumer attitude is the same. The underlying problem opens various corners of valuation, even though basically the focus point of care and service provision with such victimization.
happens that a commercial enterprise like Walmart know the price of a product goes on sale and still offers it to the price you want, on protest of clients requesting the actual cost must submit the label. The seriousness of the matter is that neither the manager nor the sellers in their vertical structure are the problem further ... the problem.
On the other hand, a bank as the aforementioned and it also highlights the denial of their services in the clearest arrogant attitude. "After two or three hours back because we have no system to open a savings account" . After three attempts "return" that the action is unsuccessful.
Both companies hold more quality of, and actually very little understood in its strong business dimension. The quality goes beyond an immediate referral of conduct, production, system, in ways that lead to the satisfaction of meeting and feel fulfilled in the services of a company.
In its expression level, quality-controlled processes inferred where a customer gives an appropriate service, which processes any way mean additional costs to the companies themselves. However, we understand that evil is a systematic process of procedures other subjects. Of course not. No quality system leaves out the personal and less to customer. It is not screaming every morning group "being the best on the day" . There's more. Quality involves ways to meet and understand who we face.
However, the situation reveals more of the matter. From the look of the client we have become accustomed to the fact be "normal" , silent, to silence because it appears that support is best, because undoubtedly any firm, company or institution can boast the quality to really understand . Hardly people enduring hard confrontation when the answers are almost always walled "there is nothing that can be do "or" call the number ... ". After the dialog is shown that we live in a country of citizens silenced, still in the complaint are tied to no response.
is true that nothing is done to regulate, that the authorities take claims against the companies because they can not seriously oppose those who dictate the economic life of this country, which are capitalized impositions of these transnational companies hardly can face them. We are thus faced a state that has lost its ability to act and sense of responsibility of the citizen.
After this we then understand the weariness, tiredness, vulnerability of a society that does not feel protected, that hurt just enough to remove the anger and helplessness loudly, he feels lost control of the authorities and the audacity of the public and private companies .
could take life more simple, no hassle, no fuss, s no alterations, however, is not so easy. Not when the daily confront us with impotence, to the displeasure with the crudest form of ineptitude. That is given against the wall. It is not easy to keep quiet then, but to understand that silence can be turned into howls ... difficult to bear.
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